Always Best Care Senior Services Now Home Care Pulse Certified

Finding an in-home care provider for a loved one can be an emotional, stressful, and confusing process.

How do you find a provider who will give your loved one the best possible care?

Home Care Pulse Certified – Trusted Providers have proven their commitment to their clients’ satisfaction by contracting with Home Care Pulse to gather and report feedback from their clients. 

Home Care Pulse does this by conducting random live phone interviews with a percentage of their clients each month. Because it is an independent third-party company, it is able to collect honest and unbiased feedback, without outside influence.

Each client, or their responsible party, is given the opportunity to rate the provider on a scale of 1-10 in areas such as timeliness of caregivers, services being provided as promised, compassion of caregivers, and overall quality of care.

We were recently certified as a Home Care Pulse organization, and we are pleased to report that we did exceptionally well on our assessment.

Our client satisfaction rating was 98.3 percent. Our caregivers were also surveyed and had a 94.8 percent satisfaction rating. We were told that this is the highest anyone has ever scored in their first month in the program.

Linnea McCaffrey, whose mother is one of our clients, when asked about the compassion of the caregiver, said, “The caregiver from Always Best Care has established a very good relationship with my mother. She has been with my mother for two and a half years. She thinks about my mother’s best interests.”

In regards to what she appreciates most about the services being received, McCaffrey said, “I appreciate that my mother is safe and well cared for.”

To find out more about us and our in-home care, assisted living selection services, Alzheimer’s and dementia care, and veterans assistance, give us a call at 860-533-9343 or stop by.